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Can I cancel or modify a reservation? What is the cancellation policy?

The hotel accepts cancellations sent via the following email address: info@wineandsoulsuites.com The charges to be applied shall be the following: – 0% when the cancellation is made within [...]

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What are the Check-in and Check-out times?

Check-in time is from 3pm, unless previous request and always subject to availability. Check out will not be later than 12pm, unless previous request and always subject to availability as well. [...]

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Is there a 24h Front Desk?

The hotel does not have 24 hour reception desk, because the guest will have the digital key and online registration app, giving the to the owner and the guest high flexibility and liberty.

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How to settle the payment down and how is the Check-in process?

The guest has to fill up the online registration form prior to arrival according to the current legislation, registering all the occupants. The Suite is handed in a perfect state of cleanliness, [...]

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How to set the deposit and what is it purpose?

A deposit of 75€ is required as a guarantee via pre-autorization on the credit card prior to arrival. This deposit shall be fully refunded upon check-out, unless minibar consumption, defects are [...]

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Can I bring my pet to the hotel?

The hotel does accept domestic pets never exceeding 20kg of weight at a cost of 15€ per night. The owner is fully responsible of its behaviour and the damages it may cause to the hotel [...]