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FAQ - Frequently Asked Questions
The hotel does accept domestic pets never exceeding 20kg of weight at a cost of 15€ per night. The owner is fully responsible of its behaviour and the damages it may cause to the hotel facilities, furnitures, etc. Animals owned by disabled people will be accepted regardless their weight and will not have any extra cost.
A deposit of 75€ is required as a guarantee via pre-autorization on the credit card prior to arrival. This deposit shall be fully refunded upon check-out, unless minibar consumption, defects are found in the apartment, its furniture or equipment, or situations of extreme filth or rubbish. The cost for re-establishing the condition of the apartment upon check-in shall be discounted from the deposit.
The guest has to fill up the online registration form prior to arrival according to the current legislation, registering all the occupants. The Suite is handed in a perfect state of cleanliness, including all the kitchenware and amenities. Towels and bed linen are included in the price. The payment can be processed prior to arrival and online by credit card, bank transfer or by cash upon arrival.
The hotel does not have 24 hour reception desk, because the guest will have the digital key and online registration app, giving the to the owner and the guest high flexibility and liberty.
Check-in time is from 3pm, unless previous request and always subject to availability. Check out will not be later than 12pm, unless previous request and always subject to availability as well. Guests will be able to check-in from 3pm onwards no matter what time, thanks to the digital key system.
The hotel accepts cancellations sent via the following email address: firstname.lastname@example.org
The charges to be applied shall be the following:
– 0% when the cancellation is made within a period of over 14 days.
– 100% when the cancellation is made within a period equal to or less than 14 days.