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We are


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Free outdoor parking within 5 minutes walk

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DANIEL AYALA URISZAR es el Responsable del tratamiento de los datos personales del usuario y le informa que estos datos serán tratados de conformidad con lo dispuesto en el Reglamento (UE) 2016/679 de 27 de abril de 2016 (GDPR), por lo que se le facilita la siguiente información del tratamiento:

Fin del tratamiento: Por interés legítimo del responsable: mantener una relación comercial. Por consentimiento del interesado: el envío de comunicaciones de productos o servicios.

Criterios de conservación de los datos: se conservarán mientras exista un interés mutuo para mantener el fin del tratamiento y cuando ya no sea necesario para tal fin, se suprimirán con medidas de seguridad adecuadas para garantizar la seudonimización de los datos o la destrucción total de los mismos.

Comunicación de los datos: No se comunicarán los datos a terceros, salvo obligación legal.

Derechos que asisten al usuario: Derecho a retirar el consentimiento en cualquier momento. Derecho de acceso, rectificación, portabilidad y supresión de sus datos y a la limitación u oposición al su tratamiento. Derecho a presentar una reclamación ante la Autoridad de control (www.aepd.es) si considera que el tratamiento no se ajusta a la normativa vigente.

Datos de contacto para ejercer sus derechos: info@wineandsoulsuites.com.

Contact Wine & Soul Suites

Virgen de la Vega, 2 - Haro - 26200 - LA RIOJA

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FAQ - Frequently Asked Questions

Can I bring my pet to the hotel?

The hotel does accept domestic pets never exceeding 20kg of weight at a cost of 15€ per night. The owner is fully responsible of its behaviour and the damages it may cause to the hotel facilities, furnitures, etc. Animals owned by disabled people will be accepted regardless their weight and will not have any extra cost.

How to set the deposit and what is it purpose?

A deposit of 75€ is required as a guarantee via pre-autorization on the credit card prior to arrival. This deposit shall be fully refunded upon check-out, unless minibar consumption, defects are found in the apartment, its furniture or equipment, or situations of extreme filth or rubbish. The cost for re-establishing the condition of the apartment upon check-in shall be discounted from the deposit.

How to settle the payment down and how is the Check-in process?

The guest has to fill up the online registration form prior to arrival according to the current legislation, registering all the occupants. The Suite is handed in a perfect state of cleanliness, including all the kitchenware and amenities. Towels and bed linen are included in the price. The payment can be processed prior to arrival and online by credit card, bank transfer or by cash upon arrival.

Is there a 24h Front Desk?

The hotel does not have 24 hour reception desk, because the guest will have the digital key and online registration app, giving the to the owner and the guest high flexibility and liberty.

What are the Check-in and Check-out times?

Check-in time is from 3pm, unless previous request and always subject to availability. Check out will not be later than 12pm, unless previous request and always subject to availability as well. Guests will be able to check-in from 3pm onwards no matter what time, thanks to the digital key system.

Can I cancel or modify a reservation? What is the cancellation policy?

The hotel accepts cancellations sent via the following email address: info@wineandsoulsuites.com
The charges to be applied shall be the following:
– 0% when the cancellation is made within a period of over 14 days.
– 100% when the cancellation is made within a period equal to or less than 14 days.

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